HiBob Time Off Requests → Service Collection
OnRamp · HR workflows In this article we’ll show how to pull employee time-off requests from HiBob into OnRamp, land them in your service collection as records you can query, and then use them for routing, assignment and validation. Two things absence data unlocks Intelligent assignment Before assigning, check the candidate assignee’s active time-off record. If it […]
How to Sync HiBob Time Off Requests into Atlassian Service Collection
Sync HiBob time-off requests into Atlassian Service Collection with OnLink, so agents know who is out of office before they assign or escalate work.
Vibecoding, Tokenmaxxing, and not seeing ROI? OnPace Fixes That
Token spend on AI coding tools keeps rising, but the impact on delivery is unclear. See how OnPace tracks AI usage and maps spend to delivery outcomes.
Importing Device Data from Fleet to Assets
OnLink · Device management OnLink imports Fleet host data into Jira Service Management Assets. This guide covers authentication, the host endpoints, field mapping, and the pagination and filtering options you will want for a production sync. Integration: the Fleet API Fleet exposes a full REST API over your Fleet server. Everything the Fleet UI shows you is […]
Importing Device Data from Workspace ONE UEM to Assets
OnLink · Device management OnLink imports managed devices from Workspace ONE UEM (Omnissa) into Jira Service Management Assets. This guide covers the credentials to gather, the OnLink template for Workspace ONE UEM, the device request and the field mapping. Integrating with Workspace ONE UEM Workspace ONE UEM exposes a full REST API that covers devices, […]
Importing Data from Snowflake into Assets
OnLink · Data Warehouse OnLink imports Snowflake query results into Jira Service Management Assets. Snowflake is where a lot of organizations keep operational records: equipment registries, meter readings, customer records, work order history. This post walks through authenticating, executing the query and mapping the result set to Assets in JSM. What lives in Snowflake that […]
Importing Dynatrace OneAgent host data into Assets
OnLink · Security and monitoring OnLink imports Dynatrace OneAgent host data into Jira Service Management Assets. This article covers authentication, field mapping, pagination and filtering so only monitored hosts land in your Assets. Why Dynatrace hosts belong in Assets Hosts your MDM never sees Servers, VMs and containers hosts carry OneAgent but no MDM profile. […]
How to Import Worker Data from Rippling into Assets
OnLink · HR data OnLink imports worker data from Rippling into Jira Service Management Assets. This guide covers authentication (and the permissions people most often get wrong), the Get Workers API, field mapping, a sample fetch, and setting up scheduled imports. Step 1: Authenticate to the Rippling API Rippling’s REST API uses bearer token authentication. […]
Importing Device Data from Device42 to Assets
OnLink · Device data OnLink imports device data from Device42 into Jira Service Management Assets. Step 1: Authenticate with the Device42 API OnLink supports Basic Authentication against the Device42 API. You’ll need your Device42 username and password. Add Assets Data Source Give a name to the connection Select source as API Docs Give URL as http://api.device42.com/ OnLink: Basic […]
Bringing Entra ID Data into Assets: Use Cases, Automations, and Rovo Agents
OnLink · Identity data Microsoft Entra ID (formerly Azure AD) holds the authoritative record of your users, groups, licenses and apps. OnLink brings Entra ID data into Jira Service Management Assets through the Microsoft Graph API. This guide covers what the API exposes, what you can do once that data is in Assets (ticket context, […]