Import CrowdStrike Falcon Data into Jira Service Management Assets
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Import CrowdStrike Falcon Data into Jira Service Management Assets
This guide covers how to connect Crowdstrike Falcon to Assets in Jira Service Management. CrowdStrike Falcon API connection CrowdStrike exposes Falcon data through a REST API secured with OAuth2 client credentials. Full reference: developer.crowdstrike.com/api-reference. Create an API client In the Falcon console, go to Support and resources → API clients and keys. Click Create API […]
How to Back Up and Restore a Jira Assets using OnLink
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Why your HR data needs to be in Atlassian Teamwork Graph
Employee data in JSM tickets ✅ Employee data in Assets ✅ Employee data in Teamwork Graph ❓ OnLink is known for the first two. Now, it handles the Teamwork Graph integration as well. Here’s why it matters, and how to get there in a few steps. What is Teamwork Graph Teamwork Graph is Atlassian’s unified […]
Paychex + Atlassian Service Collection: HR-IT Workflow Automation
Short answer: OnLink connects Paychex to Atlassian Service Collection in two ways. Syncing Worker data into Assets, and real-time webhooks so HR events like new hires or terminations automatically create tickets. If your company runs HR on Paychex and IT service delivery on JSM then this one is for you. Manual Notification With OnLink New hire […]
TriNet + Atlassian Service Collection: Automating HR Workflows
This guide covers how to connect TriNet to Atlassian Service Collection, the use cases it unlocks, and the two integration patterns you’ll set up: a scheduled Assets sync and an event-based webhook integration. Use Cases New hire onboarding — the moment TriNet marks an employee as active, OnLink creates a JSM ticket to provision hardware, accounts, and access, and/or […]
Justworks + Atlassian Service Collection: HR Workflow Automation Use Cases
Justworks + Atlassian Service Collection: Automate HR Workflows with OnLink Slug: justworks-atlassian-service-collection-hr-workflow-automation Meta description: Connect Justworks to the Atlassian Service Collection. Sync employee data into Assets, trigger tickets from Justworks webhooks, and automate onboarding and offboarding in Jira Service Management with OnLink. Primary keyword: Justworks Atlassian integration Secondary keywords: Justworks Jira Service Management integration, Justworks JSM Assets, HR workflow automation Atlassian, Justworks webhook Jira ticket, employee onboarding automation Jira
Webhooks to Assets: Bringing Event-Based Integrations to JSM Assets
Happy Monday, everyone. Another week, and we’re excited to ship a new feature for our customers. If you follow our articles, you know we write a lot about integration support for Assets. Given the data volumes involved, the common design pattern for Assets is batch-based imports — pull a full inventory on a schedule, reconcile, repeat. That […]
Intelligent Document Extraction (OCR) — OnLink AI for Atlassian Service Collection
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HiBob Time Off Requests → Service Collection
Most of what we write here is about the two big HR moments — onboarding and offboarding. For change we will write another key HR Workflow: time offs. Your service collection knows who owns a ticket. It doesn’t know whether the person is Out of Office. In this article we’ll show how to pull employee time-off […]