What you'll see
- Why Assets needs more than devices — every JSM request needs the person, their access and their device. OnLink brings all three into Assets and links them on shared keys.
- Connect Iru — Add System › IdM/Device Assets Sources, then paste your Iru API URL and key.
- Map the fields — one line per field, for example
key:device_id=Device ID. - Get Data, Import, schedule — run the first import and set it to keep Assets current.
- Device data on every request — model, OS version, serial, assigned user and installed apps on the hardware ticket.
Notes from the video
In this 1-minute demo, OnLink imports device data from Iru (formerly Kandji) into Jira Service Management Assets in three steps, with no scripts. It brings in Macs, iPads, iPhones and Apple TVs with name, model, OS version, serial and assigned user, plus your app catalog, which apps are installed on which device, and ADE enrollment status. Once it runs on a schedule, agents see the device details right on every hardware request.