Paychex + Atlassian Service Collection: HR-IT Workflow Automation
Short answer: OnLink connects Paychex to Atlassian Service Collection in two ways. Syncing Worker data into Assets, and real-time webhooks so HR events like new hires or terminations automatically create tickets. If your company runs HR on Paychex and IT service delivery on JSM then this one is for you. Manual Notification With OnLink New hire […]
TriNet + Atlassian Service Collection: Automating HR Workflows
This guide covers how to connect TriNet to Atlassian Service Collection, the use cases it unlocks, and the two integration patterns you’ll set up: a scheduled Assets sync and an event-based webhook integration. Use Cases New hire onboarding — the moment TriNet marks an employee as active, OnLink creates a JSM ticket to provision hardware, accounts, and access, and/or […]
Justworks + Atlassian Service Collection: HR Workflow Automation Use Cases
Justworks + Atlassian Service Collection: Automate HR Workflows with OnLink Slug: justworks-atlassian-service-collection-hr-workflow-automation Meta description: Connect Justworks to the Atlassian Service Collection. Sync employee data into Assets, trigger tickets from Justworks webhooks, and automate onboarding and offboarding in Jira Service Management with OnLink. Primary keyword: Justworks Atlassian integration Secondary keywords: Justworks Jira Service Management integration, Justworks JSM Assets, HR workflow automation Atlassian, Justworks webhook Jira ticket, employee onboarding automation Jira
Webhooks to Assets: Bringing Event-Based Integrations to JSM Assets
Happy Monday, everyone. Another week, and we’re excited to ship a new feature for our customers. If you follow our articles, you know we write a lot about integration support for Assets. Given the data volumes involved, the common design pattern for Assets is batch-based imports — pull a full inventory on a schedule, reconcile, repeat. That […]
HiBob Time Off Requests → Service Collection
Most of what we write here is about the two big HR moments — onboarding and offboarding. For change we will write another key HR Workflow: time offs. Your service collection knows who owns a ticket. It doesn’t know whether the person is Out of Office. In this article we’ll show how to pull employee time-off […]
Importing Device Data from Fleet to Assets
This article walks through how to import device data from Fleet to Assets. We cover fleet’s REST API covering authentication, the host endpoints, field mapping, and the pagination and filtering options you’ll want for a production sync. Integration: The Fleet API Fleet exposes a full REST API over your Fleet server. Everything the Fleet UI shows […]
Importing Device Data from Workspace ONE UEM to Assets
This article walks through how to connect to Workspace ONE UEM API and how to configure OnLink to pull device data in and map it to Assets attributes. Integrating with Workspace ONE UEM Workspace ONE UEM exposes a full REST API that covers devices, apps, profiles, tags, and more. Omnissa maintains the official API reference, […]
Importing Data from Snowflake into Assets
Snowflake is where a lot of organizations keep their operational metrics e.g equipment registries, meter readings, customer records, work order history. This post walks through getting that data into Assets using OnLink. We’ll cover: authenticating to Snowflake, executing the query through the SQL API, and mapping the result set to Asset attributes. Snowflake Authentication […]
Importing Dynatrace OneAgent host data into Assets
This article walks through importing host data from the Dynatrace OneAgents API into JSM Assets using OnLink, covering authentication, field mapping, pagination, and filtering. TL;DR OnLink connects to the Dynatrace environment API, fetches OneAgent host records as JSON, and maps the fields you choose to attributes on a JSM Assets object type. The flow is: […]
How to Import Worker Data from Rippling into Assets
In this guide, we will walk through how to import worker data from Rippling into Assets. We will cover authentication, the Get Workers API, field mapping, and setting up scheduled imports. Step 1: Authenticate to the Rippling API Rippling’s REST API uses bearer token authentication. Every request must include the header: Authorization: Bearer <YOUR_API_TOKEN> To generate […]