Integrating JazzHR with Jira Service Management
In this article, we cover why, how and benefits of integrating JazzHR, Applicant Tracking System (ATS) with Jira Service Management. Why Integrate? The Power of HR Service Management + ITSM Automation HR Service Management is often the first touchpoint for a new employee. HR team owns the onboarding process but rest of the organization needs […]
Implementation Guide: Syncing NetSuite Employee Data to Assets
This guide provides a technical walkthrough on synchronizing employee data from NetSuite to Assets. Why Integrate NetSuite with JSM Assets? 1. Frictionless Onboarding & Offboarding When a new employee is added to NetSuite, their data (Department, Manager, Location) automatically syncs to Assets. Automation rules can then trigger: Hardware Provisioning: Laptops assigned based on “Job Title.” Access […]
How to Import Employee Data from Paylocity to Assets
Keeping your IT service management in sync with your HRIS platform enables automation. If your organization uses Paylocity as your source of truth for employee data, continue reading this article to learn more about the benefits of using Assets. This guide will walk you through how to automate the import of employee and HR data from Paylocity […]
How to import JumpCloud Users into JSM Assets: A Step-by-Step Guide
Managing user governance requests and employee change requests are a significant workload for IT teams. Inorder to have an efficient IT Service Management (ITSM) in Jira Service Management (JSM), having the user identity data, roles, groups, licenses and entitlement in asset objects makes it easy for automations. In this guide, we will walk through how to […]
How to Import Users & Assets from Snipe-IT into Assets
In this blog, we’ll cover how to import user, assets, licenses and other data attributes from Snipe-IT into Assets. We’ll go in-depth into the following topics: what data you can pull from Snipe-IT how the API works, how mapping works inside OnLink, Integration examples, and why syncing Snipe-IT to Assets can unlock real ITSM value. […]
How to Import People & Devices from Kolide into Assets
In this blog we will cover how to import people and devices data from Kolide to Assets. OnLink lets you import People and Devices from Kolide into Assets by connecting to the Kolide API, and mapping fields such as id, name, email, operating_system, and hardware_model to your Assets schema. The sync can then run manually or on a schedule. […]
Integrating Okta with Jira Service Management (Hint: It’s All in the Assets)
Identity management requests are among the most frequent tasks in IT Service Management. Every day, support teams handle user access changes be it from onboarding new employees to updating group memberships because of an organization change. It’s all managed through service desk tickets that require careful review and approval. Integrating an identity provider like Okta with Jira Service […]
Automating Password Reset Requests in Entra ID Using Jira Service Management and OnLink
Password reset requests are one of the most frequent IT support tasks and they can take up significant amount of administrative time. What if you could automate the entire process from ticket creation to password reset confirmation? In this blog, we’ll walk through how to automate Entra ID (Azure AD) password reset requests using Jira […]
How to Import Jamf, Intune, and Entra ID Data to Assets using OnLink
In this article, we’ll walk through how to import data from Jamf, Intune, and Entra ID (formerly Azure AD) into Assets all using a single app, OnLink. Assets is Jira Service Management’s configuration management database (CMDB). It lets you map and manage your organization’s users, devices, software, and entitlements, so your teams always know who owns what and what connects to what. Keeping that data current, though, […]
Measuring What Matters: Why Quality of Hire Surveys Are Essential for Better Hiring Decisions
Quality of hire survey (QoH) measures how well a new employee contributes to the company’s success, often encompassing factors like performance, retention, and cultural fit. In this blog, we detail why quality of hire surveys matter, the risks of not collecting post-hire feedback, evidence from research on QoH outcomes, and how built-on Workday survey tool […]