Integrating Okta with Jira Service Management (Hint: It’s All in the Assets)
Identity management requests are among the most frequent tasks in IT Service Management. Every day, support teams handle user access changes be it from onboarding new employees to updating group memberships because of an organization change. It’s all managed through service desk tickets that require careful review and approval. Integrating an identity provider like Okta with Jira Service […]
Automating Password Reset Requests in Entra ID Using Jira Service Management and OnLink
Password reset requests are one of the most frequent IT support tasks and they can take up significant amount of administrative time. What if you could automate the entire process from ticket creation to password reset confirmation? In this blog, we’ll walk through how to automate Entra ID (Azure AD) password reset requests using Jira […]
How to Import Jamf, Intune, and Entra ID Data to Assets using OnLink
In this article, we’ll walk through how to import data from Jamf, Intune, and Entra ID (formerly Azure AD) into Assets all using a single app, OnLink. Assets is Jira Service Management’s configuration management database (CMDB). It lets you map and manage your organization’s users, devices, software, and entitlements, so your teams always know who owns what and what connects to what. Keeping that data current, though, […]
Measuring What Matters: Why Quality of Hire Surveys Are Essential for Better Hiring Decisions
Quality of hire survey (QoH) measures how well a new employee contributes to the company’s success, often encompassing factors like performance, retention, and cultural fit. In this blog, we detail why quality of hire surveys matter, the risks of not collecting post-hire feedback, evidence from research on QoH outcomes, and how built-on Workday survey tool […]
Closing the Feedback Loop on Student Engagement
Student engagement is a key driver of positive academic outcomes, but measuring and improving engagement is a continuum. Collecting input from students about their experiences and using it to enhance teaching and services is an established process. However, gathering meaningful student feedback is often easier said than done. It must be collected at the right […]
Onward’s Top Takeaways from Workday Rising 2025
This was our second year attending Workday Rising, and the energy didn’t disappoint. From keynotes packed with AI talk to hands-on sessions with builders and partners, it was clear Workday is leaning hard into its next chapter. In this post, we’ve pulled together the announcements that stood out most to us and shared how prospects […]
How Wilson HR Transformed Onboarding with OnSurvey
When Wilson’s HR team welcomed a new cohort of hires, they thought the onboarding process was smooth. Training schedules? Check. Welcome kits? Check. Buddy system? Check. But then Melissa, their HR Business Partner, started noticing a problem. New hires seemed enthusiastic on day one… but by week three, engagement dipped. Some were confused about processes, […]
Meet Onward at Workday Rising
Employee surveys are everywhere. But here’s the truth: most of them don’t work. 35% of employees say surveys are too long or irrelevant. It takes an average of 6–8 weeks for HR teams to analyze results and share insights. By then, the window for action has already closed and employees feel unheard. That’s the survey […]
Top 3 Tips for a Successful Workday Integration with Jira Service Management
If you use Workday as your HCM and are planning to integrate it with Jira Service Management (JSM), you’ll quickly realize there’s more to it than just connecting APIs. A well thought out integration can mean the difference between a smooth, automated HR workflow and a flood of unnecessary tickets. Based on our experience, here are three proven […]
Schema Mapping in Jira Assets with OnLink
In this blog, we’ll walk through the different Assets schema mapping options available in OnLink. If you’re new to OnLink, you might want to check out this primer on supported integration sources – Link. Assets in Jira Service Management support complex object types like User, Group, Project, and Object. OnLink simplifies the process of mapping external data […]