Safe & Secure HR Service Management: How to Protect Sensitive Employee Data
Human Resources teams handle some of the most sensitive data in an organization from employee requests to confidential complaints and investigations. Implementing HR Service Management on JSM requires careful configuration of security features to ensure privacy and compliance. In this primer, we’ll walk through key JSM security features – Project Access Controls, Project Permissions, Customer Permissions, Issue Security Schemes, Request […]
How OnSurvey Re-Imagines Enterprise Surveys Inside Workday
From Siloed Tools to Seamless Feedback Most large organizations still run surveys with a patchwork of tools e.g Qualtrics for engagement, Google Forms for ad-hoc polls, a web app or even a custom Workday Extend app. The result? Data is scattered and significant manual effort to get insights. This post breaks down: What enterprises use […]
Integrating CDW with Assets in Jira Service Management Using OnLink
We continue to expand our integration capabilities for Assets in Jira Service Management, and are excited to announce support for CDW. In this blog, we’ll walk you through the integration steps and explain how you can keep your asset inventory in sync by using CDW’s webhook and OnLink’s native import capabilities. About CDW CDW is […]
OnRewards End of Support Notice – June 30, 2025
We want to inform you that we will be retiring our OnRewards app, with end of support effective June 30, 2025. After careful consideration, we’ve made this decision due to limited adoption of the app. We’re committed to focusing our efforts on solutions that deliver the most value to our customers and focus on HR automation use cases. […]
Onward is now available on the Saviynt Exchange
OnRamp – HR Workflow Automation by Onward is now available on the Saviynt Exchange. Link to learn more. OnRamp is a purpose-built HR workflow automation tool built on the Atlassianplatform, designed to streamline and simplify common HR processes. With native integrations to Saviynt and leading HR systems like Workday, ADP Workforce Now, SAP […]
Automating Employee Life Cycle Management Workflows: User Access Request and Reviews
Managing user access requests, approvals, and reviews across the employee lifecycle is becoming increasingly complex. With organizations relying on multiple HR systems, identity providers, and Service Management platforms, unified governance is more critical than ever. But what if you could handle it all—natively—within Atlassian Jira Service Management? In this blog, we’ll explore the use cases […]
HR Workflow Automation with Workday: Integration Design Patterns
In this blog, we’ll walk through the basics of HR workflow automation, dive deep into Workday integration patterns, and share a side-by-side comparison of different approaches. Recently, we’ve also had several solution partners reach out to understand how Onward Apps compare to Atlassian’s newly released Journey Builder. Our goal is to give customers and partners detailed insights so […]
Atlassian names Onward as a Winner of the Atlassian Partner of the Year 2024-2025 AI Innovator Award
Atlassian announced today that Onward has been named a winner of the Atlassian Partner of the Year 2024 – 2025 in the AI Innovator category. This award honors its exceptional contributions to Atlassian customers throughout 2024, showcasing its innovation, expertise, and dedication to delivering transformative solutions. Selected from a global network of partners, Onward was recognized for its ability […]
Importing Employee Data from Namely into Assets
One of our strong recommendations to our customers is to use Assets in Jira Service Management. When implemented properly, Assets serve as the foundation for effective service management and automation. This, in turn, provides a better employee experience and faster issue resolution. In this blog, we cover how to import employee data from Namely into […]
Automating Hiring Workflows with Ashby Webhooks
In this blog, we’ll explore how to integrate Ashby with Jira Service Management. We’ll walk through key considerations and how to integrate using OnLink. Why Integrate Ashby with Jira Service Management? Ashby is widely used for managing hiring pipelines, but when it operates in isolation, it often creates inefficiencies for HR, IT, and Finance […]
