Qualifying Questionnaire: Getting started on HR Service Management using JSM
The way we manage employee experiences, onboarding, and day-to-day HR tasks has a direct impact on organizational success and employee satisfaction. In this article, we walk you through a qualifying questionnaire to identify whether JSM is the right fit for your HR Service Management initiatives, Is employee experience a board-level strategic priority? This question helps to […]
RACI chart for Employee Onboarding
Who is responsible for Employee Onboarding? Employee onboarding is a crucial aspect of any organization’s operations. While it may seem that HR owns this process, a comprehensive approach involves cross-functional collaboration. This article outlines the current challenges in employee onboarding, highlighting the importance of streamlined systems and automation and proposes a solution for consideration. Who […]
How to generate an API Key in BambooHR
Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation where we needed to integrate with BambooHR. Sharing our lessons learnt so that its useful for rest of the community. One of the […]
Role of Jira Service Management in Employee Onboarding
One of the core workflows in HR Service management is Employee Onboarding. Onboarding not only acquaints new employees with company’s culture but also offers organizations a unique opportunity to provide exceptional service. Yet, all too often, this is treated as a mere IT implementation rather than a chance to deliver excellence.It all starts with a […]
Automating HR Service Management using OnLink
Book a Demo Let’s take a deeper look on the systems that serves HR Service Management use cases. Applicant Tracking System: An applicant tracking system (ATS) helps companies organize candidates for hiring and recruitment purposes. e.g Greenhouse Human Capital Management: Core systems and processes management of human resources, business processes and data. e.g Workday Service Management: Unified […]
Onward to Launch: How a New Marketplace Partner Went From Idea to App in Two Months
Atlassian Developer team published our story. Here is the excerpt and link to the blog. Onward‘s story of entering the world of Atlassian apps – and learning how to leverage Forge – took place over an action-packed two month period, full of valuable lessons and insights (not to mention a few late nights). We’re here to share […]
[Whitepaper] Peer Recognition and Rewards Management for Service Delivery Teams
Being appreciated and recognized for one’s work is a fundamental desire shared by all individuals. Within the workplace, where a significant portion of our daily lives unfolds, most organizations offer employee recognition programs, yet only a few excel at fostering a genuine sense of value among their workforce. While the impact of employee recognition may not […]
The Crucial Role of Jira in Employee Recognition
We often come across guidelines for writing user stories, tasks, and test cases, but seldom do we find comprehensive advice on structuring meaningful employee recognition. This article aims to provide a simple framework on how recognition should be thoughtfully organized to make employees feel truly valued and appreciated. As the number one question on every […]
Onward Receives Strategic Investment from Atlassian Ventures
[Pleasanton, July 19, 2023] – Onward, a startup focused on building Atlassian Marketplace apps for Jira Software, Jira Work Management, Jira Service Management to reimagine workforce engagement, announced today that it has secured a strategic seed round investment from Atlassian Ventures. The funding will be used to accelerate Onward’s application development, and scale its sales […]
Introducing Spotlight Awards Feature in OnRewards
Scrum masters are often tasked with introducing new processes beneficial to the organization. Change management in business environments can be challenging. The “Spotlight” feature in OnRewards helps scrum masters reinforce change management and can be used to influence developer behavior. Spotlight allows recurring rewards to be set up to run every week or month and […]