[Webinar] Getting Started on HR Service Management July 24th, 2024.

The Recipe for a Best-in-Class New Hire Onboarding Experience


A well-structured onboarding program is equal parts science and art. The magic lies in the recipe where we utilize the right tools and blend them with the company culture.

In this article, we highlight the ingredients that make up a best-in-class new hire experience.

Customizable Onboarding Journeys

We place a significant emphasis on customized onboarding journeys for our customers but often neglect to do the same for our own employees. Do we want to provide a common onboarding experience for a Salesperson and a Tech Developer? I guess not. This goes beyond standard checklists and tracking.

Here are a few suggestions for HR teams:

  • Map out specific onboarding paths for different job roles.
  • Incorporate role-specific training and resources.
  • Prioritize onboarding tasks according to the specific role.

Personalized Templates

HR Business partners often struggle to create personalized materials for every candidate. For example, it’s a lot of work to send a personalized welcome email. Imagine if there were pre-defined templates that users could select.

Highlights of personalized templates:

  • Increased engagement: Employees are more likely to engage with content that directly relates to their job.
  • Improved understanding: Personalized materials can help new hires better comprehend their responsibilities and expectations.
  • Faster adaptation: Customized resources can expedite the learning curve and integration process.

Task Library

A centralized repository of tasks that HR Admins can use as part of onboarding or offboarding journey makes it easier for organizations to tailor the experience. Depending on role, function, location and department the task list for an onboarding may vary and having a library to select from avoids rigidity and enables to provide a better experience.


Here’s how a task repository can be beneficial:

  • Unified Experience: HR teams can select tasks from the library, avoiding the need to reinvent them.
  • Compliance assurance: Ensures that all mandatory tasks, including legal and regulatory requirements, are completed.
  • Part of more than one Flow: Provides reusability across multiple departments.

Intelligent Automation to HR Systems

Integration is often the most time-consuming aspect. Having native integrations saves a lot of time in data synchronization and enables the IT Support team to focus on high-value tasks. Building custom point-to-point integrations adds technical debt and requires proper support. Imagine that upon hire, candidate details are automatically sent to Jira Service Management from the Application Tracking System and then flow to HR Systems.

Last but not least, building on Atlassian as a completely native forge application has immense benefits. We get best-in-class scale, security, and provisioning with deep integrations to Jira Cloud, Jira Service Management, and Jira Work Management. We get the flexibility to manage as Issue type or Request Type and select existing tasks to be part of the onboarding journey.

If these features interest you, we request you to take a look at OnRamp. OnRamp is a native forge application exclusively focused on streamlining HR workflows for employee onboarding and offboarding.