Let’s take a deeper look on the systems that serves HR Service Management use cases.
Applicant Tracking System: An applicant tracking system (ATS) helps companies organize candidates for hiring and recruitment purposes. e.g Greenhouse
Human Capital Management: Core systems and processes management of human resources, business processes and data. e.g Workday
Service Management: Unified application that categorizes service requests, incidents, tasks, and project management. e.g Jira Service Management
There are 3 levels of integrations that supports automation:
Deep links, often in the form of URIs, provide direct access to specific resources within different applications. With Single Sign-On (SSO) capabilities, users can navigate effortlessly across applications. Whether it’s accessing a worker’s profile, a candidate’s record, or a service ticket, deep links facilitate quick and targeted interactions, enhancing user experience and productivity.
Data synchronization involves integrating systems to ensure consistent and up-to-date information. These integration jobs, often facilitated by dedicated tools, keep data aligned between applications. For example, synchronizing worker profile data between an ATS and an HCM system ensures accurate employee information without manual data entry.
Advancements in APIs and webhooks have paved the way for contextual integration. Applications can perform in contextual integration that maps the data from one system to another. OnLink is one such application.
OnLink is a lightweight app that provides integrations to enterprise applications. Using OnLink, users of Jira and JSM can configure their request types or issues to pull or push data to supported applications. For instance, users can configure OnLink to submit a New Hire request to Workday once an employee submits a request via JSM portal.
Screenshot below shows configuration of Post Function is Jira Service Management sending pre hire worker data and receiving Worker ID from Workday.
This way enterprises can build quick automations and enable seamless HR Service Management.
For more details on Integrations, visit the Help Center.