[Webinar] Getting Started on HR Service Management July 24th, 2024.

Streamlining Employee Onboarding with Jira and Greenhouse Integration

Effective onboarding is crucial for every organization to ensure a smooth transition for new hires. However, many companies face challenges when it comes to manual data entry, updating job requisitions, managing identity access, and dealing with unexpected curveballs during the onboarding process. In this blog, we will explore these common challenges and highlight the benefits of automation using Greenhouse for Applicant Tracking System and Jira Service Management for enterprise service management.

Common Challenges with Hiring data Synchronization

Manual Data Entry:

One of the most significant challenges in the onboarding process is manual data entry. While key candidate information resides in Greenhouse, HR professionals often find themselves duplicating efforts by manually entering candidate information into other systems like HRIS (e.g., Workday). This manual process is not only time-consuming but also prone to errors.

Updating Job Requisition in Greenhouse:

After hiring a candidate and creating a pre-hire profile, HR Business partners must return to Greenhouse to update job requisitions or close out positions. This involves multiple manual steps and often requires human approval. This inefficiency can lead to delays and potential discrepancies in job requisitions.

Identity Access Management and Governance:

Ensuring proper identity access management and governance is critical for compliance and auditing purposes, especially in regulated industries. Manually tracking who granted access, permissions, and any exceptions can be a daunting task.

Handling Curveballs:

Onboarding is rarely a straightforward process. Unexpected scenarios, such as changes in start dates, offer declines, or exceptions to start dates, can disrupt the onboarding workflow. It’s essential to adapt and ensure that onboarding tasks are updated promptly, and stakeholders are informed accordingly.

Solution Approach: Jira – Greenhouse Integration

To address the challenges listed above, we recommend the following solution approach:

Setting up Greenhouse API Connection:

Start by setting up the Greenhouse API key following the instructions provided here. This connection will serve as the foundation for automation.

Jira – Greenhouse Automation using Onward Apps

  Utilize Onward apps to natively connect Greenhouse with Jira Service Management. This integration enables you to automate the synchronization of candidate data from Greenhouse to Jira Service Management and subsequently send it to HR systems. Additionally, you can add workflow approvals, validations, and dependent onboarding tasks, making the entire process more efficient. Here is a quick demo video that showcases Jira – Greenhouse integration

Benefits of Automating Candidate Hiring

Avoiding Manual Data Entry:

Automation eliminates the need for manual data entry, reducing the risk of human errors and saving valuable time.

Enforcing Identity Access Management Policies:

Automation ensures that identity access management policies are consistently enforced, reducing security risks.

One Central Place for Onboarding Status:

With automation, you have a centralized platform to track the status of onboarding, making it easier to manage and monitor the entire process. Incorporating automation into your onboarding process can significantly streamline operations, reduce manual labor, and enhance accuracy and compliance. By integrating Greenhouse and Jira Service Management, organizations can not only overcome the common challenges associated with onboarding but also enjoy the benefits of a more efficient and error-free hiring process. Embrace automation, and make your onboarding experience seamless for both candidates and HR professionals.