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Simplifying HR Service Automation using Webhooks: A Jira Service Management and Paylocity Use Case

For organizations using Jira Service Management and Paylocity, automating HR Workflows can be a game-changer. This blog explores how webhooks can simplify integrations and enable a seamless HR service experience.

Understanding Webhooks

Webhooks are a vital component of modern software integration. They enable real-time communication between different applications by allowing one application to notify another about specific events or data updates. In this example we explore how we use webhooks feature in Paylocity to integrate with Jira Service Management.

Features of Webhooks

Webhooks offer several key features that make them invaluable for integration purposes:

Real-time Updates: Webhooks provide instant notifications, ensuring that data is synchronized in real-time between systems.

Customizable Event Triggers: Users can define specific events or conditions that trigger webhook notifications. For instance, in HR automation, you might want to be informed when there is a new hire or an employee’s termination.

Configurable Data Mapping: Webhooks allow you to map data from one system to another. This ensures that the right fields are mapped and there by avoiding manual data entry.

HR Service Automation: Integrating Paylocity with Jira Service Management

Here is the step-by-step guide to connect Paylocity with Jira Service Management. To achieve this, we leverage the webhooks feature in Paylocity and OnLink to integrate with Jira Service Management. To initiate the integration, you’ll need to request Paylocity to set up webhooks for your specific use cases, such as new hires or terminations.

Go to OnLink for Apps menu

Webhook Connectivity

Here’s an example mapping configuration for a Paylocity webhooks in OnLink:


config:summary='Paylocity Inbound: ', [0], ' ', [1]

You can also add or edit mapping fields to suit your needs.

API Connectivity

Here’s what you need for API connectivity:


For production: https://api.paylocity.com/
For testing: https://apisandbox.paylocity.com/

Client ID: This is the client_id you receive from Paylocity.
Client Secret: This is the secret you receive from Paylocity.

These API credentials will enable you to fetch, update, and synchronize HR data between Jira Service Management and Paylocity seamlessly.

Mapping Fields

Finally, when integrating these systems, you’ll need to map common fields from Paylocity to Jira Service Management. Here are some examples:


For a comprehensive list of fields, Paylocity provides documentation to help you map the necessary data accurately. Refer to resource link section.

In conclusion, integrating Jira Service Management with Paylocity for HR service automation can greatly enhance your organization’s HR Service Management. By leveraging webhooks and API connectivity, you can ensure that HR data is synchronized in real-time and seamlessly between these two systems. This not only simplifies your integrations but also improves the overall HR service experience for your employees.

Resource Links: