In this blog, I will explore the integration between Jira Service Management (JSM) and NetSuite by addressing three key questions: What it is, Why it matters, and How to get started.
NetSuite is a cloud-based business management suite that offers a comprehensive set of applications for managing various aspects of a business. It’s a powerful platform that includes solutions for:
NetSuite is particularly popular among small and medium-sized businesses (SMBs) for streamlining operations and centralizing core business processes.
Image Source Credit https://www.netsuite.com/portal/products/hcm.shtml
Onboarding new employees is a multi-functional process that goes beyond HR tasks. It provides a new hire with insight into the organization’s culture and operational maturity. Below is a breakdown of common onboarding tasks:
Onboarding requires coordination across departments such as IT, marketing, finance, and legal. Below are common tasks by department:
IT Setup
Infrastructure/Workspace
Communication & Engagement
Marketing
Finance
Legal
Many companies begin by using checklists and email to coordinate onboarding tasks. While this approach may work initially, it quickly becomes unsustainable and unscalable as the organization grows.
Additionally, without automation, compliance and tracking become difficult, leading to missed tasks, miscommunication, and delays. This is where Jira Service Management (JSM) can streamline and manage these processes.
Using OnRamp, a native integration layer for JSM, companies can automate and manage all HR Service Management tasks from one platform. This includes everything from IT setup to legal agreements, reducing manual effort and ensuring compliance.
Using OnRamp to integrate NetSuite with Jira Service Management
We recently added NetSuite support to OnRamp, allowing companies to connect both platforms seamlessly via APIs. Just like any other API endpoint, you can connect NetSuite to JSM with NetSuite’s API for real-time synchronization.
One of the most straightforward yet impactful use cases is the automated creation of tasks in Jira Service Management for new hires.
Here’s how it works:
This simple automation eliminates manual data entry and ensures every department is aligned with onboarding tasks.
Integrating NetSuite with Jira Service Management enables organizations to:
Please note this integration is currently in beta, and we’d love to have you try it out. If you’re interested in connecting NetSuite with Jira Service Management, please contact us for early access.
Ready to Simplify Onboarding with JSM and NetSuite?
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