Managing HR operations in large enterprises requires well defined HR processes, supporting tech platforms and strong collaboration between HR and rest of the organization. Oracle HCM serves as a enterprise platform, supporting core HR functions such as talent acquisition, payroll management, and performance tracking. However, large organizations often face unique challenges—like managing global compliance, handling high volumes of service requests, and ensuring consistent employee experiences across multiple regions and departments.
Integrating Oracle HCM with Jira Service Management enables workflow automation between HR and IT service desks. Imagine a scenario where onboarding new employees involves coordinating across HR, IT, and facilities. With this integration, tasks like provisioning laptops, creating system accounts, and granting software access can be automated, eliminating delays and improving employee satisfaction from day one.
This blog will explore how enterprises can unlock the full potential of Oracle HCM by integrating it with Jira Service Management. We’ll dive into key use cases, best practices for overcoming HR complexities, and actionable steps.
Oracle HCM Overview
Oracle HCM is a comprehensive cloud-based suite that offers a wide range of applications for managing human resources. It’s a robust platform that includes solutions for:
- Talent Management
- Workforce Management
- Payroll HR Analytics
- Core HR Functions
Oracle HCM is particularly popular among large enterprises for its ability to support complex HR operations and centralize core business processes.
Integrating with Oracle HCM
Oracle HCM provides a robust API to perform various operations. API supports the following authentications methods:
- Basic Auth
- SAML 2.0
- JWT Token
Based on your company policies, you can pick the authentication methods that is suitable.
Quick tip: Use Postman to quickly validate your API connections before you start the integration with Jira Service Management.
Image Source and Documentation Link
Unique HR Workflow Challenges in Large Enterprises
Compliance and Governance
In large enterprises, mitigating risk is paramount. Strict compliance frameworks and governance guardrails are necessary to avoid regulatory issues and ensure smooth operations. Managing HR workflows requires detailed audits and traceability of every activity—especially when handling high volumes of service requests like onboarding, payroll adjustments, or benefits administration. Maintaining these records while ensuring data privacy across multiple regions adds another layer of complexity.
Fragmented Systems and Processes
Large organizations typically rely on multiple HR systems to handle different functions, such as talent management, payroll, and performance tracking. In addition, they often operate several identity management platforms for access control, creating challenges in synchronizing data across these disparate systems. Ensuring seamless integration and eliminating redundant processes becomes a significant hurdle, especially when HR and IT systems need to work in tandem.
Balancing Standardization with Personalization
While standardized processes help streamline workflows and improve efficiency, delivering an exceptional employee experience requires a more personalized approach. Large enterprises must strike a delicate balance—offering consistent processes across departments and regions while tailoring experiences to meet the unique needs of individuals. For example, a one-size-fits-all onboarding process may not resonate with every new hire, and localized benefits programs may be necessary to accommodate regional preferences and legal requirements.
Common Use cases
New hire onboarding
One of the common use cases is getting notified when a new hire is created in Oracle HCM. We can accomplish this by using the Notify Downstream Applications feature.
e.g Creation of new accounts for users when a new hire is processed in Oracle HCM Cloud. You can subscribe to the new hire Atom feed using this URL format: /hcmRestApi/atomservlet/employee/newhire
Image Source and other supported notifications such as Termination, Job changes please refer to documentation link.
Synchronizing Worker Attributes to Assets in Jira Service Management
Employee master data is the foundational data for any asset management assigned to employees. Getting all the worker information from Oracle HCM and synchronized in Assets provides tremendous benefits. We can easily look up hardware assigned, issue triaging and all the organization data e.g roles, department, cost center etc from Assets schema.
Options for Implementation
Good news is customers have choices that they have select and make an informed decision based on their requirements. We have built our apps specifically to these use cases that we simplify integrations and expedite deployments.
Use of OnRamp for Onboarding/Offboarding Workflows
OnRamp provides a native integration to Oracle HCM to Jira Service Management making it easier to build HR Workflow Automation. For more information visit marketplace link.
Use of OnLink for Assets Synchronization
Using OnLink you can synchronize data into Assets from various applications. E.g You can load Worker data from Oracle HCM. User, Role, Group data from Entra ID. Device Data from Microsoft Intune etc. You can avoid multiple integration points and standardize in one interface.
We welcome you to try the new options and build a next generation HR Service Management that makes a positive impact to employee experience. Please contact us if you have any questions on the Oracle HCM integration support.
