Automating Employee Life Cycle Management Workflows: User Access Request and Reviews
Buzz
Managing user access requests, approvals, and reviews across the employee lifecycle is becoming increasingly complex. With organizations relying on multiple HR systems, identity providers, and Service Management platforms, unified governance is more critical than ever. But what if you could handle it all—natively—within Atlassian Jira Service Management? In this blog, we’ll explore the use cases on user access review and requests, compare with existing solutions, and show you how JSM + Onward Apps can simplify your employee life cycle management workflows.
TL;DR
JSM + Onward Apps can help automate user access lifecycle (provisioning, deprovisioning, role updates workflows.
Extend your JSM platform for ITSM, HRSM and Employee Life Cycle Management. Save time, reduce cost, and eliminate technical debt.
Overview of Access Review and Request
Effective IT Access Governance spans across several core workflows:
Provisioning Access: Grant necessary access when a new hire joins.
Deprovisioning Access: Automatically revoke access based on the termination date.
Role Changes: Update user permissions for promotions, transfers, and other HR events.
Just-in-Time (JIT) Access: Temporary elevated access for production or sensitive systems with approval workflows.
Access Reviews: Scheduled audits to validate ongoing access rights for compliance and security.
There are several companies like Veza, Entitle, and ConductorOne that offer solutions targeting these workflows:
Veza focuses on authorization governance and access lifecycle management across data and SaaS systems.
Entitle enables just-in-time privileged access to production environments with detailed audit trails.
ConductorOne provides access reviews, requests, and least-privilege management via workflow automation.
Challenges of Using External Solutions
While the above specific applications platforms offer features, they also come with challenges:
Tool Sprawl: Another system to procure, integrate, and maintain.
High TCO: Additional licensing, integration, and support costs.
Fragmented User Experience: Employees and IT staff need to navigate between multiple portals.
Security Risks: More integration points mean more potential vulnerabilities.
Slow Time-to-Value: Lengthy deployment and customization cycles.
These workflows are at the intersection of HR & IT service management use cases. You could do all of this — natively within Atlassian Jira Service Management.
The Advantage of Jira Service Management + Onward Apps
Using Onward Apps within Jira Service Management allows you to:
Provision and deprovision user access based on real-time HR events.
Automate role and group changes for promotions, transfers, and other key milestones.
Enable just-in-time access requests with integrated approval workflows.
Perform regular access reviews and ensure least privilege access.
Connect natively with major HR systems (Workday, ADP, SuccessFactors, Dayforce, UKG Pro, BambooHR, Paylocity) and identity providers (Azure Entra ID, Okta, Ping, Saviynt, Google Workspace).
Manage multiple HR and identity systems without custom development.
Systems Supported
HRIS
Workday
ADP Workforce Now
SAP SuccessFactors
UKG Ultipro
Paylocity
BambooHR
Dayforce
Namely
Identity Providers
Azure Entra ID
Okta
Ping
Saviynt
JumpCloud
Google Workspace
End-to-End Demo
Simplify Your IT Access Governance and avoid adding technical debt. Try Onward Apps for Jira Service Management today and transform your employee life cycle management workflows!
